In today’s “one-click-away” world, customers expect—and demand—their orders be fulfilled without hassle and in shorter and shorter spans of time. Patience is becoming a thing of the past. And this isn’t just in the world of business-to-consumer (B2C) retail. The same demand is being placed on manufacturers in the business-to-business (B2B) space.
If your customers sell products or parts online and are up against extremely demanding lead times, Westlake Tool & Die can partner with you to develop an innovative solution that gets you exactly what you need when you need it.
One of our clients, a large OEM manufacturer and distributor that serves the plumbing, oil and mining industries, needed to keep their growing ecommerce business ahead of customer demand.
As their trusted partner since 1977, we were tasked with finding a solution that ensured their ecommerce business wasn’t just competitive but positioned for growth. Overall, they wanted us to:
This challenge was made particularly complex because we weren’t simply manufacturing parts and delivering them. We were manufacturing complete product lines that were fully assembled, welded, painted and packaged—which meant any reduction in lead times would impact a complicated series of processes.
We also knew that sacrificing quality wasn’t an option. Their customers had can’t-fail product demands. Plus, those products needed to be ordered in a click and delivered in the shortest amount of time possible. In other words, if our client didn’t provide high-quality products quickly, they didn’t get repeat business. They were leaders in a competitive ecommerce segment that needed a supply chain solution and fast.
This isn’t the only complicated challenge we’ve helped this client overcome, but it was the largest to date. Previously, we were called upon to help re-engineer some of their existing products—making them more cost-effective so the client could compete on a global level.
This current challenge, however, involved more moving parts. But we immediately knew where to begin: inventory management. We knew that finding the right balance of inventory they kept on-hand versus inventory we kept on-hand would dictate how much product we needed to manufacture and by when.
To find that precise balance of on-hand inventory we:
Inventory cost-effectiveness has everything to do with keeping a minimum amount of safety stock on facility floors and in warehouses. This reduces the total carrying cost of inventory for both us and our client.
And inventory cost-effectiveness needs to pair with proactive and efficient production cycles that must take into account upcoming demand while manufacturing products and parts in the shortest timeframes possible. This requires strong, regimented internal processes like those Westlake Tool & Die has in place.
While devising a solution, we communicated with our client every step of the way because we knew that a solution that’s both innovative and custom needed complete client buy-in at every stage. Ultimately, we were able to:
The end result was a client that was able to sell a greater quantity of products and provide a larger assortment of them, which, in turn, made their ecommerce business more visible. By working with Westlake Tool & Die, our client got their products faster, thereby meeting spikes in demand from their customers and elevating the level of service they provide.
To date, this customer is our biggest because they know they can rely on our fast, custom, personalized—and innovative—service.